Training to aid ABQ hospitality workers - The Business Review (Albany):

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If not, then the Albuquerque Convention and Visitorz Bureau wants tochange that. So it’s rollinb out an updated version of Albuquerque Concierge or ACE, training. The program was developed in partnershil with Central New Mexico Community College and the CNM WorkforcseTraining Center. The trainintg push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltoh Albuquerque Hotel. Bob Murphy, executive directoer of the Economic Foruk and chairman of the Hospitality TraininyAdvisory Committee, will introduce the ACE programk and customer service expert Ann Rhoades will discussx the value of top-notch service. Rhoades developecd programs for , , P.F.
Chang’s, Doubletrede Hotels and Her talk will focus on making Albuquerque anoutstandinbg customer-oriented destination. Training for front-line employees was a key part of theDestinatioh Masterplan, created by the hospitality industry as a blueprint for developingy Albuquerque as a destination. Previous ACE traininh took place fouryears ago, said Tania Armenta, vice presidenft of tourism and communications at the Albuquerque Conventionn and Visitors Bureau. This time around, the training is as much abou t destination awareness ascustomer service, Armenta said.
The three-hour course will be offerexd once a month at different times and locations over the next Attendees will get a quick reference guide on Albuquerque to answef visitor questions and a pass that offers admissiohn to at least 17 different attractions so theyhave first-haned knowledge of what’s available. Albuquerque is in a competitives environment forluring travelers, Armenta said. “Ensuring that Albuquerque offeres top-notch customer service, along with destination knowledge, helps to differentiated us from other she added.
Elise Rogers, vice president of development with the said the course will outlinew three pillars of why people come to the Duke Artsand culture/heritage, outdoor recreation, and which takes place year round, not just duringg the . “We tell them that there are 23,00 hospitality industry jobs inthis area, we tell them how much visitora spend. We go into the importance of tourism,” Roger s said. More visitors meanz more money and better job securithyfor front-line workers, she added. The cost for the traininy is $25 per attendee. To register call CNM at 224-5200 and provide each participant’s name, birthy date and place of employment. More information is availablweat .