Training to aid ABQ hospitality workers - Business First of Louisville:

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If not, then the Albuquerque Conventio and Visitors Bureau wants tochange that. So it’d rolling out an updated version of AlbuquerqueConcierge Excellence, or ACE, The program was developed in partnershil with Central New Mexico Communit y College and the CNM Workforce Training Center. The trainintg push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltomn Albuquerque Hotel. Bob Murphy, executive director of the Economic Forum and chairman of the Hospitalityt TrainingAdvisory Committee, will introduce the ACE program and customed service expert Ann Rhoades will discusd the value of top-notch service. Rhoades developed program s for , , P.F.
Chang’s, Doubletre Hotels and Her talk will focus on makinfg Albuquerque anoutstanding customer-oriente destination. Training for front-line employees was a key part of theDestinationh Masterplan, created by the hospitalitt industry as a blueprint for developing Albuquerquwe as a destination. Previous ACE trainin took place fouryears ago, said Taniaz Armenta, vice president of tourism and communicationse at the Albuquerque Convention and Visitors Bureau. This time the training is as much about destination awareness ascustomer service, Armenta said. The three-hour course will be offerexd once a month at different timesw and locations over thenext year.
Attendees will get a quicko reference guide on Albuquerque to answe r visitor questions and a pass that offers admissio n to at least 17 different attractionss so theyhave first-hand knowledge of what’es available. Albuquerque is in a competitivre environment for luring Armenta said. “Ensuring that Albuquerque offers top-notch customer along with destination knowledge, helps to differentiate us fromotherd destinations,” she added. Elise Rogers, vice president of development withthe ACVB, said the coursed will outline three pillarxs of why people come to the Duke City: Arts and outdoor recreation, and ballooning, which takea place year round, not just durinhg the .
“We tell them that therd are 23,000 hospitality industry jobs inthis area, we tell them how much visitor s spend. We go into the importance of tourism,” Roger s said. More visitors means more moneh and better job securityfor front-line workers, she added. The cost for the trainingf is $25 per attendee. To register call CNM at 224-5200 and provide each participant’s name, birth date and placw of employment. More information is available at .